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PRIVACY POLICY

Kesarwani Homoeo Pharmacy Private Limited is deeply committed to protecting the privacy and security of your personal and medical data. This Privacy Policy outlines how we collect, process, use, and protect your information when you purchase our homeopathic products, visit our digital storefronts, or interact with our services.

This policy is formulated in strict compliance with the Information Technology Act, 2000 (including its updates) and the Digital Personal Data Protection (DPDP) Act of India.

1. Information We Collect

To provide you with our products and healthcare consultations, we may collect the following categories of information:

Personal Identity Data: Full name, shipping address, billing address, email address, and contact phone numbers.

Transactional & Order Data: History of purchased products, order dates, and basic payment reference metadata (Note: We do not store complete credit/debit card numbers or bank credentials; all transactions are processed securely via certified third-party payment gateways).

Health-Related Data: Any specific symptoms, medical histories, or prescriptions you voluntarily share with us to determine the appropriate homeopathic remedy or dosage.

2. How We Use Your Information

We process your personal data strictly for legitimate business purposes, including:

  • Fulfilling, processing, and shipping your orders to your designated location.
  • Providing customer support, resolving grievances, and responding to your product inquiries.
  • Sending essential transactional updates, legal invoices, and tracking links.
  • Improving our pharmaceutical formulations, digital services, and overall user experience.

3. Data Protection and Zero-Spam Guarantee

No Commercial Data Selling: We strictly do not sell, trade, or rent your personal or medical data to any external advertising networks or marketing firms.

Authorized Service Providers: We only share relevant data (like your address and phone number) with trusted partners necessary to fulfill your order, such as logistics/courier agencies and banking.

Disclosures: We will only disclose your data if mandated by applicable Indian laws, court orders, or official government regulatory bodies.

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